DELIVERY

Order track

You can easily track the status of your order from "Order history" section in "My account" page by choosing the related order.


Receiving your cargo package

The cargo package of your order will be shipped generally within 1 or 3 days and will be delivered to your address with in 2 or 7 days. Incase of any problem with your package or order, you will be informed by an e-mail message.

When you get your cargo package please check the package with the cargo staff. If you notice any damage or problem please do not receive the package, ask for a damage report from the cargo staff. The cargo company will return the package back to us. Please inform us about the situation by contacting Customer service, by sending e-mail to info@tibetoutdoor.com or by calling +90 242 243 8528 customer service phone number if possible.


Delivery range

We ship cargo packages only in Turkey.


Cargo fee

The cargo fee vary on the package size and weight and the final fee will be declared in your cart summary before the payment. You will get free shipping when the order amount exceeds the free shipping amount which is declared at the site.

Cargo fee for returns and product changes are charged from the buyer. In case of returns the refund will be processed after the first delivery fee cut if the first delivery was free.